New Service Support Contracts available.

Benefits of a Support Agreement for Electronic Systems.

Annual Support Agreements give you the ultimate in convenience, productivity and peace of mind. Having access to professional customer support services is a key component in making your automated time & attendance system work. It's an essential part of any business to opt for a cost effective cover if they are using the system for absence tracking, payroll purposes, Health & Safety Fire Roll Calls, door access controlling or using the system to accurately maintain staff records.

With technology increasing at such a rapid rate, you will find yourselves at some point within your product lifetime inevitably requiring support, which always seems to happen when you least expect it i.e. payroll day. Be it answers to queries, assistance with software and hardware difficulties, networking issues, PC & Server platform upgrades, main administrator duties, illness, holidays, holidays, Microsoft releases, viruses, database corruption etc these reasons are why we recommend that you take out a service contract to keep up to date and have peace of mind knowing that our friendly technical representatives are only a phone call away.

Savings:	No Support Contract	Support Contract
Basic Call out charge other than below: (1/2 day £395.00, full day £595.00)	From £395.00	Free
Hourly Rate thereafter	£95.00	Free
Software Updates	Chargable	Free
Telephone support (Per Call, 1st half hour)	From £75.00	Free
Replacement parts	Chargable	Free
Consumables discount	0%	Free
Labour discount	0%	Free

Additional Benefits:	Platinum Onsite Software & Hardware Cover	Telephone Support Cover Only
Unlimited helpdesk support for technical queries and problems.	X	X
Online support using Internet and email.	X	X
On-site maintenance and system repairs.	X
Software Updates.	X	X
Simple programming changes.	X	X
Priority response over non - contract customers.	X	X
All breakdowns covered by fair wear and tear.	X
Loan terminals.	X
Coverage provided 9:00am to 17:00pm, Monday to Friday.	X	X
On-site 'system health-check' visit to ensure system reliability.	X
10% discount on any consumable items.	X	X
10% discount on any additional hardware.	X
20% discount on any additional labour.	X

Exclusions:

Repairs or reconfiguration due to vandalisum or working environment.
Faults due to equipment not supplied by Wisegrove Limited.
Major re-programming due to changes in company policy.
Additional training for operators.
Re-location of equipment.
Some Payroll links subject to an additional support fee.

Comparisons for PC-Linked products

Quick Comparision Guide	Comparison chart (All Systems)
Comparison Guide TW6 - ActIn Time

Time management information

Monetary cost of lateness	Working time directive